The video shows a mother sobbing after a confrontation with an American Airlines employee. The reported confrontation is not in the video, but a passenger on the flight says the employee "violently took a stroller from a lady with a baby" and hit her, "just missing the child." American Airlines says the worker was immediately removed from duty.
Warning: graphic language in video.
American Airlines statement after the incident:
“We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care.”